Account & technical questions

Every awarded auction has exactly one work desk.

The work desk view is the work area in which clients and experts can set and share information about the payment status and working status during turnaround. Besides, files can be uploaded in the view, exchanged and marked.

You can save search requests and receive regularly information of fitting market entries by email. Log in for it, search for a term and click in the result overview on "Save search request". You can also create search requests without searching words, in this case you are informed about every new auction. The frequency of the constant reminder can be set in "My profile". Saved search requests can be paused or deleted at anytime.

The reasons might be the following

• Invalid credentials (email-address or password)
• Problems with the browser (e.g. cookie settings)
• Maybe your access was limited? Check your emails to see if got a message regarding limited access.
• In case you forgot your password require a new one by clicking the button "Forgot password?".

If nothing of these works try to clear your browser cache to delete temporary stored files.

If the problem persists please contact us by calling or email. we are here to help!

We very much regret if you want to delete your account. If we can't change your mind you can find the delete function in "Settings" -> "Edit my profile" -> "Account" -> "Delete my account".

To change your e-mail address you need to go to your profile. There you find a button "settings" -> "edit my profile" -> "account". Here you can update your e-mail address.

We are happy to change it for you. Just send us the new username via the contact form.

You can only see the offers for your own auction or your own bid. If it's your auction, be sure to be logged in. If your username is shown up right on the website, you are logged in.

You can find your messages if you choose in the main menu "messages".

Please check if you logged in or if there is possibly an unpaid invoice. An overdrawn account limit, an overstressed payment period or conflicts with clients can lead to a temporary restriction of the account. If these possible reasons don't apply for you please contact us via phone or e-mail.

If you uploaded a certificate for proofing your university degree but there is still not shown the status "academic" in your profile please contact our team.

If it should happen that you forget your user data, you can get it back with your email address. Therefore, use the button "Forgot your password" on the login page.